Stay in Control with bi88
bi88 provides a full suite of responsible gaming tools — all accessible directly from your account settings. No waiting periods for restrictions, no hidden menus.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your bi88 wallet. Reductions take effect immediately. Increases are subject to a mandatory 24-hour review period so you always have time to reconsider before they kick in.
Session Time Reminders
Configure alerts that notify you after a set period of continuous play — 30 minutes, 1 hour, 2 hours, or a custom duration. These pop-up reminders help you keep track of how long you have been playing so time does not slip away unnoticed.
Cooling-Off Period
Need a short break? Activate a temporary account suspension for 24 hours, 48 hours, 7 days, or up to 30 days. During a cooling-off period your account is locked from all wagering and deposits, giving you space to step back and reassess.
Self-Exclusion
For players who feel they need a longer break, bi88 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent. Self-exclusion takes effect immediately upon request and cannot be reversed without a mandatory waiting period and review.
Loss Limits
Set a cap on the maximum net loss you are willing to absorb within a defined time period. Once your loss limit is reached, further wagering is suspended until the limit period resets, protecting your bankroll from runaway sessions.
Reality Checks
Reality check notifications display a summary of your gaming session — time played, total bets, net result — at regular intervals you define. They are a gentle, data-driven reminder that keeps your decisions grounded in facts rather than in the moment.
Strict 21+ Requirement
Philippine regulations and bi88's own platform rules set the minimum age for participation in online casino and sports betting at 21 years of age. This is non-negotiable — no exceptions are made regardless of the amount being wagered or the game being played.
Age verification is enforced at two points: during initial registration and again prior to the activation of withdrawal privileges through our KYC process. Players are required to submit a valid Philippine government-issued ID — such as the PhilSys National ID, a passport, or a driver's licence — to confirm their date of birth before withdrawals are unlocked.
If bi88 discovers at any point that an account is being operated by a player under 21 years of age, the account will be immediately and permanently closed, all funds will be handled in accordance with applicable law, and the matter will be escalated to relevant authorities where required. If you suspect that a minor is using the bi88 platform — even under another person's account — please contact our support team immediately.
How to Request Self-Exclusion
Requesting self-exclusion at bi88 is straightforward and takes effect the moment our support team confirms your request. There is no judgment and no delay — if you feel you need a break, we make it as easy as possible to get one.
Contact Support
Reach out to the bi88 support team via the 24/7 live chat on the platform or by emailing [email protected]. State clearly that you wish to activate self-exclusion and specify your preferred duration — 6 months, 1 year, 3 years, or permanent.
Identity Confirmation
For your protection, our support team will verify your identity before processing the self-exclusion. This step ensures no one can accidentally or maliciously lock another person's account.
Immediate Account Lock
Once confirmed, your bi88 account is immediately suspended from all wagering, deposits, and bonus participation. You will receive a confirmation email to the address on your account as a record of the exclusion.
Marketing Opt-Out
Your account is simultaneously removed from all marketing communications — promotional emails, SMS offers, and push notifications — for the full duration of your self-exclusion period.
Reinstatement Review
At the end of the exclusion period, your account will not be automatically reactivated. You must contact support and complete a reinstatement review, including a responsible gaming assessment, before access is restored.
Is Gaming Still Fun For You?
Gaming is meant to be a form of entertainment — like watching a basketball game or going to the movies. When it stops feeling that way, it may be time to take a step back. The following are common warning signs that gaming may be becoming a problem. If several of these apply to you or someone you know, we encourage reaching out to bi88 support or a professional counselling service.
Spending more money on gaming than you originally planned, or more than you can comfortably afford to lose
Chasing losses — continuing to play in an attempt to win back money you have already lost
Neglecting work, school, family responsibilities, or social relationships because of time or money spent gaming
Feeling restless, irritable, or anxious when you are not able to play, or when you try to reduce your play
Borrowing money, selling personal belongings, or using funds intended for bills or family needs to fund gaming
Hiding your gaming activity from family or friends, or feeling ashamed about the time or money you have spent
Using gaming as a way to escape personal problems, stress, depression, or feelings of loneliness
The bi88 Safer Play Checklist
Healthy gaming habits look like this. Use this checklist as a quick gut-check before and after each session. If you are consistently checking all of these, you are playing responsibly.
Safer Play Checklist
I have set a budget for this session and I will stop when it is reached, win or lose
I am playing for entertainment — I am not relying on winnings to pay for essential expenses
I have set a time limit for this session and I have other plans or responsibilities afterwards
I am playing with money I can afford to lose — not savings, not borrowed funds
I am not playing to escape a problem, recover from a bad day, or chase a previous loss
My family and close friends are aware that I play online and are comfortable with it
I am aged 21 or above and I am the sole operator of my bi88 account
You Are Not Alone
If you or someone you care about is struggling with problem gambling, professional help is available in the Philippines. bi88 actively encourages players to seek support whenever they need it — no stigma, no judgment.
PAGCOR Responsible Gaming Program
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains a dedicated Responsible Gaming framework that applies to all licensed gaming operators in the Philippines. PAGCOR's program includes player protection standards, exclusion registries, and operator compliance requirements. bi88 aligns its responsible gaming policies with PAGCOR's published guidelines and framework. For more information, visit the official PAGCOR website through your browser.
National Mental Health Crisis Hotline
The Philippine Department of Health operates a national mental health crisis hotline available to all Filipinos. If gambling-related stress, anxiety, or financial pressure is affecting your mental health or the wellbeing of people around you, you are encouraged to call the DOH mental health hotline. The number is publicly available through the Department of Health Philippines official website and social media channels.
Gamblers Anonymous Philippines
Gamblers Anonymous (GA) operates support groups across the Philippines, including in Metro Manila, Cebu, Davao, and other major cities. GA meetings provide a free, confidential, peer-support environment for anyone struggling with compulsive gambling. Details of local meetings and contact information are available through the Gamblers Anonymous Philippines chapter, which can be found via a standard web search.
bi88 Player Support
bi88's own support team is available 24 hours a day, 7 days a week to assist with responsible gaming requests — including activating deposit limits, cooling-off periods, or self-exclusion. You do not need to explain yourself or justify your request. Simply contact us via live chat or email at [email protected] and our team will assist you promptly and discreetly.
All Tools, One Place
Every responsible gaming tool on bi88 is accessible directly within your account dashboard. There is no need to call a hotline or submit a formal request just to set a deposit limit — these controls are built into the platform for everyday use.
The only exception is permanent self-exclusion, which requires a brief identity verification with our support team to prevent accidental or unauthorised account closures. All other limits and restrictions — deposit caps, session reminders, cooling-off periods, and loss limits — can be activated in seconds from your settings page.
Remember: tightening your limits is always instant. Loosening them is subject to review periods by design — this is a deliberate friction point that protects you from impulsive decisions made in the heat of a gaming session.
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Account Settings → Responsible Gaming Tab
Log in to your bi88 account and navigate to Account Settings. The Responsible Gaming tab consolidates all limit controls, exclusion options, and session reminders in a single screen.
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Set or Adjust Deposit Limits
Choose daily, weekly, or monthly limits denominated in Philippine Peso (₱). Enter your preferred cap and confirm. Reductions apply instantly; increases require a 24-hour hold before taking effect.
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Configure Session Reminders
Select your preferred alert interval. When the time is up, a notification will appear on screen with a summary of your session activity and an option to continue or end your session.
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Activate a Cooling-Off Period
Select your desired suspension duration — 24 hours up to 30 days. Confirm the action and your account is locked immediately. A confirmation is sent to your registered email address.
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Request Self-Exclusion via Support
Contact bi88 support via live chat or email and state your request. Our team processes self-exclusion requests as a priority — typically within minutes during regular hours and within one hour at all other times.
Play at bi88 — On Your Terms
bi88 is built around the idea that gaming should be enjoyable, sustainable, and always within your control. Explore our games with confidence, knowing the tools to stay safe are always just a tap away.